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Situation Management Functionality

Anteo’s SAMS platform provides customers with a unified and uncomplicated monitoring and management application suite that allows different organization stakeholders to easily identify awareness data and facilitate response and situation management. In order for this to occur, SAMS has several layers of highly customized applications that provide a most suitable end-user experience to address different management and operational hierarchical levels.

The system includes four layers:

  • Sensor Layer: The sensor layer represents physical sensors/devices or subsystems.
  • Gateway Layer: The gateway layer communicates directly with the external subsystems (or devices), in order to process, filter and translate sensor information such as triggers, states, etc. It also translates system commands to sensor specific command and control sensor/device operations.
  • Operational Layer: The operational layer acts upon sensor information according to predefined rules, workflows, and business intelligence (BI), and manages all open operational and administration activities.
  • Presentation Layer: The presentation layer includes various applications and tools, which enables users to monitor the system.

Additionally, all data is connected to a local server database and all separate databases are constantly synchronized according to pre-defined data availability requirements.

Operator Workstation

The operator workstations provide a simple customized monitoring and management Human-Machine Interface (HMI) that facilitates monitoring and responding at the different organizational levels.  A typical operator workstation includes three monitors (configurable) that display the following:

  • A response display that provides a sorted list of all active incidents by pre-configured priority and the standard operating procedures (SOPs) indicating how to respond.
  • A video surveillance display with configurable virtual video matrix display layouts.
  • A GIS display including synchronized, geo-referenced 2-D /3-D maps and images that allow the monitoring of all resources and sensor locations.

The most fundamental three-screen operator screens reflect the following details:

  • What’s happening – Virtual video matrix with on-demand and automatically displayed cameras.
  • Where it’s happening – GIS map indicating locations and objects of interest.
  • How to respond – Incident log view with Standard Operating Procedures (SOPs) indicating what to do according to a step-by-step list of actions.

A complete operator workstation typically includes:

  • Desk/table that enables the allocation of three to four LCD/LED screens.
  • Telephone set and a software VoIP radio client
  • LAN connection
  • Power connection
  • Screen – three to four LCD/LED screens
  • Computer machine

Additional specialized displays are available for mobile devices and for management consoles providing dashboards with statistical graphs, graphical illustration of the overall situation status, and recommendations and warnings based on the results of analytic calculations.

Methods of Control Room Operations

Typical Command and Control operations support smart configurable workload distribution and escalations between operators, supervisors, investigators and other dedicated control room stakeholders (such as dispatchers and call takers in the case of police operation for example).

The primary methods used to distribute incidents between operators are:

  • Incidents are directed to the supervisor’s station, who will assign the work to the appropriate operator.
  • Incidents are automatically routed to the operator that is assigned to supervise a particular geographical or functional area.
  • Incidents are automatically routed to the operator responsible for handling specific types of incidents (e.g.  fire alerts are routed to a fire brigade station, etc.)
  • Incidents are automatically routed to all operators and are managed by the first available operator.

Escalation Procedure

The system supports a wide variety of event escalation scenarios such as:

  • Events that remain un-managed over a certain period of time are escalated to a higher level.
  • Events that remain open over a certain length of time are escalated.
  • An operator can escalate the event on-demand.
  • A sophisticated set of rule-based systems can provide a combination of conditions that will trigger event escalation.

Upon escalation, it is possible to perform various automatic actions including notifying a higher hierarchical level and facilitating their response by providing pre-defined guidance.

Incident Management and Concept of Operation

Anteo’s holistic approach to situation awareness and management starts from defining the customer’s needs in terms of managing their security, safety and emergency management operations. In order for this to be accomplished, it is first necessary to consider and define the Concept of Operations (CONOPS). A specific concept of operations is developed to suit the operational profile of the customer and site, which is then translated into events/threats specific awareness and response plans.

Since different organizations have different most suitable requirements to satisfy their CONOPS, Anteo’s SAMS is designed and built with an extremely flexible architecture and open interfaces to easily accommodate a wide range of operational needs.

The SAMS platform facilitates the complete incident management cycle of optimizing event/incident planning, response, management and analysis.

The system provides a complete view of an incident and enables responders to have total situational awareness, which enables them to understand the events quickly, shorten incident response times, improve suspect apprehension rates and reduce the time required to resolve incidents.

GIS Functionality

Anteo’s SAMS has an embedded Geographic Information System (GIS) engine that supports the ability to display real geographical maps that can indicate objects reported by GPS enabled external devices (such as vehicles, people, radar targets, etc.). The platform also supports an integrated interactive presentation and manipulation of simple images such as floor plans and other pictures that do not have real world geographic coordinates.

The 2-D or 3-D GIS accurate map provides the following capabilities: (1) locate all sensors; (2) locate all GPS-enabled devices; (3) display all incident locations; (4) illustrate overlays of plans that can be provided by the customer, including asset and evacuation route maps; and (5) setup, present, and activate advanced geo-spatial rules and queries such as geo-fencing, service area, closest resource and route location, geo-coding, etc., based on the GIS engine.

Video Management

The SAMS platform has a built-in virtual video matrix that allows operators to access and view live streams as well as recorded video footage from any integrated camera.  System administrators can limit access permissions such that operators are restricted to use the resources in a specified area as well as access to higher levels and resources (such as PTZ cameras) in other areas. This is centrally configurable and can be updated at any time to reflect new operating practices.

Investigation and Debriefing

Investigation and debriefing of past events and incidents is a very important aspect of the operation as it is used fact finding following an incident as well as for lessons learned and future improvement. Statistical data analysis can be used for better resources planning and improved response procedures.

The system provides a unique investigation platform that can present a unified view of integrated and recorded multimedia sources such as:

  • Video recording
  • Radio recording
  • Telephony recording
  • Location of GPS-based devices on the map

All the above information is synchronized and presented to the user on a single screen, enabling the investigator to have a complete picture of all the relevant information of the event.

This investigation/playback capability is available to operators according to provisioned levels of access. In addition, a special investigation station is available to authorize the investigation of events without disturbing the ongoing real-time monitoring activity of the Command and Control center.